Can You Learn to Be Neutral?
Can neutrality be learned? Discover how stepping back, listening with curiosity, and seeing beyond your own perspective can help you think more clearly and make better decisions.
Tag active listening
Why Admitting Mistakes Is a Strength
Everyone makes mistakes, but not everyone is willing to admit them. Why is it so difficult to acknowledge when we're wrong, and why do those who do often earn the most trust? A reflection on accountability, learning, active listening, and personal growth.
What to Do When Negotiations Get Stuck
Some negotiations become stuck because people, perspectives or external limitations create barriers. How do you move forward, and how do you know whether the problem is the other person or yourself?
Giving Advice Without Owning the Truth
A good piece of advice isn’t just about sharing your own experience – it’s about listening and reflecting together with the other person. That’s where real negotiation happens – when we allow space for nuance, questions, and maybe even learn something new ourselves.
Observation: The Underrated Skill That Strengthens Learning and Empathy
Observation is one of the most underrated skills we have, yet it shapes how we learn, understand others, and make decisions. This article explores how observation strengthens empathy, innovation, and human connection, both in everyday life and in the workplace.
What Is Great Customer Service?
When customer service is done right, even a frustrated customer can become the company’s biggest fan. And that, dear reader, is the gold standard we should all strive for.
The Art of Negotiation
What is the real secret behind successful negotiations? Let’s explore this through two different examples, one from business and one from politics, both showing what we should, and should not, do.
