When Ego Stands in the Way of Results
The ego can be both a driving force and a roadblock. It helps us stand tall – but can also make us stand in our own way, and in the way of the results we’re trying to create.
Tag communication
A Parachute Only Works When It’s Open
We were sitting there, discussing how we see the world — the importance of observing, of never stopping to learn. In the middle of the conversation, a friend suddenly said: “Remember, a parachute only works when it’s open.” It hit me right in the gut. Because hidden in that simple metaphor lies an entire philosophy about how we live, learn,…
The Communication Trap: When We Think We’ve Said It, But They Haven’t Heard It
We often think we've communicated clearly, but people haven’t heard or understood the message. This article explores how psychological biases like the illusion of transparency, anchoring, and confirmation bias affect communication – and how to avoid these traps by being more intentional, explicit, and open to feedback.
Neutrality – The Art of Balance for an Open Mind
Neutrality is about approaching situations, people, and challenges with an open mind — without letting emotions or preconceived opinions influence your judgment. It’s the ability to stand in the middle, listen, and assess objectively before drawing a conclusion.
Transferring Knowledge – On Trust, Balance, and Growth
It’s often only when we reflect on our experiences that we realize how valuable they can be in other areas— including our professional lives.
What Is Great Customer Service?
When customer service is done right, even a frustrated customer can become the company’s biggest fan. And that, dear reader, is the gold standard we should all strive for.
The Secret of Life, the Universe, and Everything: Everything is Negotiable
In Douglas Adams’ The Hitchhiker’s Guide to the Galaxy, we’re told that the answer to the ultimate question of life, the universe, and everything is the number 42.
For me, the secret is a bit more practical: It’s the ability to negotiate.
