When Ego Stands in the Way of Results
The ego can be both a driving force and a roadblock. It helps us stand tall – but can also make us stand in our own way, and in the way of the results we’re trying to create.
Tag learning mindset
See the patterns – and use them
We often underestimate how much our experience is really worth. What we learn in one context can often be applied somewhere entirely different—if we only see the patterns. Transferring knowledge isn’t about starting over; it’s about building on what we already know, in a new context.
Why don’t we see the connections?
The truth is that nurses, doctors, support agents, waiters, and taxi drivers all work in the service industry and follow the same core principles. The difference is that those who work in healthcare have received more training in empathy and human interaction – and are therefore better at it.
