Tag listening skills

Barn som ler og holder en bok, med et glisende smilefjes-emoji og sitatet 'A day without laughter is a day wasted' av Charlie Chaplin, som understreker viktigheten av humor og latter i hverdagen.

Fun and Humor

Customer Service Misunderstandings

We often react before we understand. This short story humorously reveals what happens when assumptions replace attention – and when even managers forget to ask the most basic question: What is the actual problem?

Raymond Sebergsen
25. April 2025

To personer i dress håndhilser i et lyst kontormiljø. I bakgrunnen vises en stor skjerm som viser nettsiden “Open Mind” med teksten “Everything is negotiable” og et portrett av nettstedets eier.

Reflections and Sideways Glances

Everything is negotiable

Life is one continuous negotiation, whether we're aware of it or not. Negotiation isn’t about winning – it’s about finding a solution that brings value. Whether you work in sales, handle customer service, manage a project, or are simply deciding what’s for dinner – remember, everything can be negotiated.

Raymond Sebergsen
9. February 2025

open mindset, flexibility in negotiation, communication skills, problem solving, negotiation techniques, workplace relationships, conflict resolution, open-minded thinking, personal development, professional growth, emotional intelligence, listening skills, compromise strategies

Customer Service and Relations, Marketing and Messaging, Product and Development, Sales and Customer Psychology, Work Life and Leadership

When Two Open Minds Meet, Magic Happens

I believe in flexibility – not as a weakness, but as a strength. Maybe that’s why my blog is called Open Mind – because I’ve seen how much can be resolved when we let go of rigid perspectives. When two open minds meet, even the most stuck situations can find new direction. But this isn’t something you have to be…

Raymond Sebergsen
14. August 2024