Transferring Knowledge – On Trust, Balance, and Growth
It’s often only when we reflect on our experiences that we realize how valuable they can be in other areas— including our professional lives.
Tag communication
What Is Great Customer Service?
When customer service is done right, even a frustrated customer can become the company’s biggest fan. And that, dear reader, is the gold standard we should all strive for.
The Secret of Life, the Universe, and Everything: Everything is Negotiable
In Douglas Adams’ The Hitchhiker’s Guide to the Galaxy, we’re told that the answer to the ultimate question of life, the universe, and everything is the number 42.
For me, the secret is a bit more practical: It’s the ability to negotiate.
