Customer service is more than just answering emails – it’s relationship-building in practice.
Here you’ll find experiences, philosophies, and tools for creating real value in every customer interaction – before, during, and after the purchase.
One of the most important lessons I’ve learned over the years is that responsibility is about more than just cleaning up your own mistakes. It’s about taking ownership of situations – even those created by others.
Keeping the customer informed is one of the most important aspects of good customer service. Few things create more frustration than being left in the dark.
By cutting the noise, streamlining processes, and clarifying value, businesses can create better customer experiences, more efficient systems, and increased profitability.
