We all know them: the little “I’ll just...” tasks that seem harmless at the time. Whether it's documentation, files, work processes, or everyday chores, shortcuts and postponements can create problems that grow over time. This article takes a closer look at why.
Design thinking is not primarily about technology, processes, or workshops. It is about understanding people before trying to solve their problems, and about seeing the world with fresh eyes before building yet another “smart” solution that makes life more complicated instead of simpler.
Can knowledge limit new opportunities? A reflection on experience, tunnel vision, learning, and seeing possibilities others miss.
The truth is that nurses, doctors, support agents, waiters, and taxi drivers all work in the service industry and follow the same core principles. The difference is that those who work in healthcare have received more training in empathy and human interaction – and are therefore better at it.
Some negotiations become stuck because people, perspectives or external limitations create barriers. How do you move forward, and how do you know whether the problem is the other person or yourself?
Why good ideas need time to mature. A reflection on learning, experience, strategy, decision-making, problem-solving, sales, and how revisiting old knowledge can reveal new insights and opportunities.
We’ve all met them – or maybe even been them: that one employee who always has something to criticize. Routines, processes, management – nothing is ever good enough. It can be exhausting, but what if complaining could actually improve the workplace?
Thinking outside the box is rarely about random ideas. It is about challenging established truths, seeing connections that others overlook, and daring to explore new paths. Drawing from experiences in sales, technology, product development, and problem-solving, this article explores what it really means to think differently and how to recognize people who do.
How do we learn best? Through personal experience, I explore how curiosity, problem-solving, and pattern recognition can help you learn more effectively, remember knowledge longer, and find solutions to new challenges.
